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St. Gallen (pte027/10.02.2005/11:30) - Around 80 per cent of mobile phone users have received spam, according to a new study of consumers and mobile operators. As Information Week http://www.informationweek.com reports, this could be very detrimental to the mobile operators as most of the users who have received mobile spam blame the operators, according to the study. The study also found that users are more likely to change operators than mobile phone numbers to fight mobile spam.
The study was jointly carried out by the University of St. Gallen http://www.unisg.ch in Switzerland and Intrado, a vendor of emergency communications services. Co-operation also came from the International Telecommunication Union (ITU). The survey was based on responses from 1,659 mobile phone users and 154 wireless operators. Both consumers and operators believe that the problem of mobile spam will get bigger in the future. Around 83 per cent of people surveyed from the telecoms industry expect mobile spam to become a critical issue within the next two years. Consumers and the industry also agreed that self-regulation by mobile operators is the best way to fight spam. According to the study, operators are in what it calls "a trial and error" phase in terms of experimenting with solutions to mobile spam.
According to the trade group for GSM operators, the survey pinpointed a number of key issues. "Whilst there is no single solution to the mobile spam problem, there are a number of key components to any real solution, including identifying the spammers by rejecting anonymous or spoofed access and making them pay through clear and suitable charging mechanisms," said Tom Phillips, the group's government and regulatory affairs officer, in a statement.
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