Contact:
Julian Mattocks
Phone: +43-1-81140-308
E-Mail: mattocks@pressetext.com
| Pressbox | 
|
London (pte039/03.02.2005/12:15) - Only a half of UK households that are signed up to broadband Internet connections are happy with their service, according to a new report. As the Media Guardian http://www.mediaguardian.co.uk reports, companies marketing high-speed Internet connections offer poor levels of support and make switching between providers a headache, the report from Which? Magazine http://www.which.net says. Only a half of the people surveyed by the magazine say they are satisfied with the levels of support offered by their providers, while only two thirds think their service offers value for money.
"Several readers told us switching is hard due to a lack of co-operation between ISPs," said the survey. It also noted that a new agreement between ISPs should "improve things". However, it adds that moving existing contracts is "fraught with difficulties" as providers do not always seem able to move contracts to new addresses. "Instead you may need to take out a new contract at a new address. This sometimes means signing up for another year. This can sometime take a couple of weeks and you may be charged between 25 and 50 pounds (36 and 72 euros) for a new line to be activated," said Which?
The report also states that transferring e-mail addresses is virtually impossible when providers are changed in the same way as mobile phone companies make it difficult to transfer telephone numbers. In the British broadband market, Telewest's Blueyonder came out ahead of BT and NTL in terms of overall satisfaction. Only eight per cent of Blueyonder customers are dissatisfied with support levels, and the same amount believes the service is poor value for money. In comparison, 29 per cent of NTL customers think the company offers unsatisfactory levels of support, while 20 per cent of BT customers said it offers poor value for money.
(end)
|
|
